Terms & Conditions

About Us

The Bed Shop Tamworth opened in 1981 and is a family run business spanning two generations in Tamworth, Staffordshire. Since opening more than 25 years ago, we have built up an excellent reputation in our hometown and surrounding areas. Now into the second generation, our aim is to continue and improve on our success and open ourselves to the nation, via a website, whilst also maintaining our high standards of service and dedication.

Our aim is for total customer satisfaction, to provide friendly expert advice and to provide you with the lowest possible prices.

The Bed Shop
78 Bolebridge Street
Tamworth
Staffordshire
B79 7PD

Phone: 01827-53933
Email: sales@thebedshoptamworth.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Pay Now' and you will be asked for a few details that we need to be able to complete the order.

We accept most majpor credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You can also purchase products by telephoning us on 01827-53933.

The Delivery Procedure

We have broken down our delivery procedure into 3 steps, which should better assist a smooth and efficient delivery service:

STEP 1 - Order acknowledgement: On receipt of your order, we will send you an order acknowledgement by email. Please note that we have not accepted your offer to supply product(s) to you and no binding contract exists between you and us at this stage. The acknowledgement will give you full details of the product(s) you have purchased, delivery address, and financial details of the transaction. Please take time to carefully check:

-Your name, delivery address, telephone numbers and postcode are correct.
-The products are correct, (including, colours, quantities required etc.)
-The financial details total correctly

If you do not receive an acknowledgement or if you find any errors, phone or e-mail customer services using the contact details set out in about us.

STEP 2 - Order confirmation: Prior to dispatch of your product(s), we will send you an order confirmation by e-mail, giving you full details of the product(s) you have purchased, delivery address, financial details of the transaction and an anticipated delivery day. Subject to these terms and conditions we will have accepted your offer to supply you with product(s) and a binding contract exists between you and us when you receive our order confirmation.

If you do not receive an order confirmation, or if you find any errors, phone or e-mail customer services using the contact details set out in about us.

If the anticipated delivery day is not convenient or if you find any errors, please phone or e-mail customer services using the contact details set out in about us.

PLEASE NOTE DISPATCH WILL NOT TAKE PLACE UNLESS YOU HAVE RECEIVED AN ORDER CONFIRMATION.

STEP 3 - Delivery of your product(s): Following successful completion of steps 1 and 2, delivery will take place on the confirmed day.

Delivery

We aim to deliver the majority goods within 14 working days from receipt of order, unless otherwise stated on the individual product. If for any reason this deadline cannot be met, you will be contacted immediately. The only exceptions to this would be the following:

> During holiday periods i.e. Christmas, Easter.
> The delivery address is in an area of inaccessibility. Inaccessible areas are defined as follows: Postal Codes beginning with KW, IV, PH, PA. For deliveries in these districts you should allow an extra 10 working days for delivery.
> Unforeseen circumstances, such as acts of god, strikes or delays by suppliers.

If for any reason the 14 working day deadline cannot be met you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund.

- Delivery of the goods shall be made to UK mainland addresses only and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
- We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.
- If goods arrive in a damaged condition you must inform us as soon as possible. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.
- We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days (cooling of period) following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polyutherane packaging unsealed.
- Vacuum Packed Mattresses, Pillows & Toppers. This particular product will be exempt from the statutory 7 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000 No. 2334.
- Goods delivered by The Bed Shop or by a third party contracted to undertake delivery on our behalf to you are delivered only to inside the customer's doorstep. If the customer requests that the bed is taken upstairs and any damage to fixtures, fittings (such as lampshades, tables etc.) or the structure of the house i.e. plasterwork or brickwork occurs, the customer undertakes not to hold The Bed Shop, it's employees or sub-contractors responsible for any such damage should it occur. Such an action is undertaken solely on the individual customer's own responsibility.
- Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customer's houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
- Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, or the Buyer cancels the delivery date once it has been agreed, the Seller reserves the right to charge the Buyer a minimum of £40.00 to cover the cost of the failed/cancelled delivery.
-The Seller will not be held responsible should the Buyer decide to dispose of their existing furniture prior to their delivery. Please ensure that you are completely happy with your purchase before disposing of any of the packaging.
-all divans & products delivered flat-pack require self assembly.

Some Sleepeezee products are available with FREE DELIVERY, these products will have clearly stated on them "Sleepeezee FREE DELIVERY products" so please choose the correct choice in shipping & handling section. The delivery of these products will be arranged by Sleepeezee, with a 3 to 4 week lead time. The customer will be given 48 hours notice before delivery which will consist of a two man delivery team to a room of your choosing. This service does not included Northern Ireland and the Scottish Highlands and all islands.

Most Products are only available for Midlands delivery ( unless otherwise stated on individual product ) straight from our main warehouse. These products will have either been purchased in one of our stores or arranged online.

Free Midlands Delivery Area is shown within circle on Map

Please choose correct delivery option in the delivery charge section during checkout.

These local charges are guide lines only and can be adjusted at our discretion after contact with you our customer. Please view map (below) of local delivery area. Some local products may be available for delivery for other areas in the Midlands outside our delivery zones, but these would have to be arranged with the store. (please also read terms & conditions).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

17.5% VAT is included in all prices.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Basis Of Sale

The description of the goods shall be set out in writing in the confirmation.

Any item that is not a stated description of the product (such as lamps, headboards, bedsteads, mattresses or tables) that appears in any photograph or illustration on this site will not form part of this Contract. Such information is for illustration purposes only, and may not be comprise part of the Goods.

Any specifications or advertising issued by us and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with the Goods.

Any typographical, clerical or other error made on our website, in the Confirmation on our invoice to you, in our price list or any brochures or any documentation issued by us shall be subject to correction without any liability on the part of the Bed Shop.

Force Majeure

The Bed Shop shall not be liable to you or be deemed to be in breech of the Contract by reason of any delay in performing, or any failure to perform any of The Bed Shop obligations relating to the Contract, if the delay or failure was due to any cause beyond The Bed Shop reasonable control including, without limitation:

1. Acts of God, fire, explosion, epidemic or flood;
2. War or national emergency;
3. Riot, civil commotion, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce);
4. Restraint or delays affecting carriers or inability or delay in obtaining supplies of adequate suitable materials;
5. Import or export regulations or embargoes (including the failure of the Company's suppliers to obtain any necessary export permits, licences or other authorisations);
6. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.

We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof including these terms and conditions) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

Limitation of Liability

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, (including, without limitation, negligence (whether caused by us or our servants, agents or employees) or any other duty at common law), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or any implied warranty condition or under the express warranty terms of the contract or otherwise out of or in connection with the conditions for:

- any economic (including consequential) losses or damage (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any costs, expenses or other claims for compensation whatsoever
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by you or any third party arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. Our liability hereunder for any delay in performing or any failure to perform any of our obligations in relation to the product(s) shall be limited to the excess (if any) over the price of the cost to you in the cheapest available market of similar goods to replace those not supplied.

You shall indemnify us against all claims losses costs and expenses made against or suffered by us arising from or incurred by reason of any loss injury of damage suffered by a third party and arising out of your use of the product(s).

Risk And Title

Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.

The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.

The Buyer may not use or resell the Products before ownership has passed.

The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.

Guarantee

In lieu of all guarantees, warranties, conditions, or liabilities imposed by law, the company's sole liability in respect of any defect in or failure of the goods supplied or for any loss, injury, or damage attributable thereto is limited to making good by replacement or repaired defects which under proper use appear therein and arise solely from defective design, workmanship, or faulty materials within a period of 12 months from the date of delivery.

The company will only accept liability under above clause provided it is notified in writing within 7 working days of any such defect or failure becoming apparent to the customer and the defective goods being retained by the customer for the inspection by the company.

In respect of all goods supplied, the company shall not be liable for any defect in or failure of goods as a result of misuse by the customer or any third party, due lack of care, or lack of general maintenance.

Reaching Us

If you need to reach us, please email sales@thebedshoptamworth.co.uk, Alternatively you may prefer to call us on 01827-53933 (International +44 01827-53933) or write to us at 78 Bolebridge Street, Tamworth, Staffordshire, B79 7PD.

Privacy Policy

The Bed Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The Buyer's right of cancellation

In accordance with the Regulations the Buyer has the right of cancellation within 7 days except where a Product is tailored to customer requirements and without fault.
To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Once the Seller has been notified of the cancelling of the Contract, the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer.